D365 Automated Testing at a Fixed Cost with TechnoSysLabs UK

Paid collaboration with TechnoSysLabs UK.

Microsoft release updates keep Dynamics 365 evolving. For the people responsible for Finance and Supply Chain Management, each update also raises a practical question: will our critical business processes still work as expected?

In this D365 Insider conversation, I speak with Raj (Rajarshi Ray) from TechnoSysLabs UK about D365 automated testing at a fixed cost. We discuss why automation projects can take longer than expected, how his team scopes test scripts, and where business users still need to be involved.

Watch the full conversation on YouTube → 21 minutes · Opens in a new tab

Why D365 release testing becomes a recurring challenge

Testing often competes with implementation deadlines and everyday operations. As Raj explains, when earlier project activities run late, the time left for testing can shrink. After go-live, release updates create a recurring need to validate the processes the business relies on.

For a Finance or Supply Chain team, that means checking complete business flows, not simply whether a screen opens. A sales order may need to move through picking, delivery and invoicing. A purchasing process may depend on approval rules, custom fields and integrations.

The useful starting point is therefore a list of business risks: which failures would interrupt operations, and which scenarios would reveal them?

Automation needs more than a testing tool

Automated execution can reduce repetitive manual work, but a usable test suite still needs preparation. Someone must understand the business process, capture the expected result, build the script and stabilize it in the customer’s environment.

Raj describes a common gap: key users understand their processes but may not know how to automate them, while automation specialists may need help understanding Dynamics 365 and the customer’s customizations. Repeated handovers can add time before the scripts become dependable.

That distinction matters when comparing offers. The price of a tool alone does not describe the full effort needed to produce and maintain useful tests.

Watch: why testing costs extend beyond the tool, from 3:00 →

How TechnoSysLabs UK describes its fixed-cost approach

In the interview, Raj explains a service model built around an agreed price per test case. His team first defines the scope and uses its Dynamics 365 process knowledge to estimate the work involved in capturing, building and stabilizing the scripts.

The appeal is budget visibility: customers can discuss a defined set of tests and an expected cost before committing. Raj also distinguishes the cost of creating scripts from the cost of running them. The conversation does not provide a public price list.

A fixed price still depends on a clear scope. Before agreeing a testing package, define the process variations, customizations, integrations, test data and acceptance criteria. Also clarify execution charges, maintenance responsibilities and what happens when a process changes.

Watch: pricing per test case and agreed scope, from 8:41 →

Where AI fits into release readiness

Raj discusses using AI to help analyze release notes and identify tests that may be affected by an update. This can support the team’s preparation, particularly when a release touches a process already covered by the test suite.

The responsibility for quality remains with the people delivering and reviewing the testing. A suggested impact assessment still needs to be checked against the customer’s configuration, customizations and actual business flows.

For customers evaluating this approach, a useful question is how an identified release change becomes a concrete test, an expected result and a documented decision.

Key users still have an essential role

Automating execution does not remove business ownership. Key users help define what a successful process looks like, identify the most important exceptions and assess whether the coverage is sufficient.

In the discussion, Raj describes building a working relationship over successive releases. As the testing team learns the customer’s processes, key users can focus more of their limited time on changed areas and scenarios that need human judgment.

A practical approach is to start with the most critical flows, then extend coverage based on risk. Manual checks remain useful where a scenario is new, changing frequently or not yet covered by automation.

Watch: prioritizing critical processes, from 16:44 →

Test evidence can also support training

One useful detail from the conversation is the documentation produced during execution. Raj says the scripts can generate step-by-step screenshots, which customers can also use for training and onboarding.

This gives the team something tangible to review alongside the test outcome. For training purposes, the material should still be checked for accuracy, sensitive data and relevance to the user’s role.

What to ask before choosing a testing service

• Coverage: which end-to-end processes, exceptions and integrations are included?
• Cost: what is the price for script creation, execution and ongoing maintenance?
• Release changes: who updates a script when Microsoft or the business process changes?
• Evidence: how are failures, screenshots and results shared with the business?
• Ownership: who reviews the results and decides whether the release is ready?

For D365 teams, the value of this conversation is the connection between predictable scope, process knowledge and repeatable execution. The right discussion is not only how many scripts can be automated, but whether those scripts cover the operations the business needs to trust.

Explore the approach with TechnoSysLabs UK

Watch the full D365 Insider interview for Raj’s explanation, or visit TechnoSysLabs UK to discuss your testing scope and request current service and pricing information.

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Prepared with AI assistance and based on the linked D365 Insider conversation. Service descriptions reflect the interview; confirm current scope, pricing and availability with TechnoSysLabs UK.